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It Is Still Winter

What a winer we are having. Even the newspaper headlines recognize that we are having a real Maine winter. This week certainly makes the point. Strong winds out of the northwest and chilly temperatures, highs in the teens above zero and winds up to 50 MPH. The wind picks up the loose snow and swirls it down across the field in little whirlwind whiteouts.

How to measure customer service?

As I mentioned in an earlier post, I am helping with the Maine SkillsUSA competition in Outdoor Leadership. Part of that involves reviewing the skills we assess. Some of them are straightforward—navigation, first aid, and responding to emergencies. But one area that quickly becomes a challenge is measuring basic customer service skills.

Six More Weeks

Punxsutawney Phil saw his shadow, so it looks like we've got about six more weeks of winter.  Here in Maine, that usually means we're looking at mid-March for the unofficial end of winter, and ice-out sometime in early April.  For me, that's about two months until I can get the boat back in the water and start guiding open water fishing trips – I can't wait!

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