The Customer Experience

As I am working on the details of a downtown office and expect to have someone in that office representing me this summer and as always a few guides who sometimes fill in for me on trips.  I need to make it crystal clear what kind of experience I want my clients to have and provide those folks with the tools, knowledge and ability to make it happen. Along with the promise that we will deliver with a positive attitude.

Where has January gone?

I realized over the weekend that the days have gotten long enough for the chickadees to begin to sing. For me that is the first sign of spring followed very soon by early flocks of robins and bluebirds. February usually flies by but March and April are the long months for me. In Maine they are referred to as mud season. Still cold but there are warm days that offer a glimpse of the coming season.

Winter on the water

December was cold and snowy as usual but I spent more time fishing and canoeing than most years. Our oldest son Noah got a new pair of waders this fall and is eager to fish whenever he can. The Saint George here in Union is open year round so a few warm afternoons have been spent trout fishing. I even managed to catch a couple.


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