Customer survey

In early August I did a quick customer satisfaction survey. I did an online survey and sent the link to folks that I had guided this summer and participants in my Guides small business seminar. The results were very useful and positive. One of the most amazing things was the response rate, about 1/3 responded and most of those in the first few hours after I sent out the request to take part in the survey. Overall I was very pleased with the feedback and folks had some very nice things to say.

Some rain today

The rain resulting from Hurricane Katrina went by today. We have had some rain but not a lot. Mostly you notice the warm humid air and the fog. We have been very lucky compared with other regions of the country on this one. The rain sure came down yesterday but it was notable because it was warm not the usual rain storm here.

The disconnect

The disconnect between the tourism industry and the local environment is wider than I thought. I took a family fishing on Saturday that arrived on the shore of a pond fifteen miles from the salt water telling me that they were there for a morning of mackerel fishing. The reservation had been made for them by the hotel which was their only source of information. Clearly we have to get better at providing information to not only the public but also the professionals in the business.


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