As I mentioned a couple of weeks ago I had done an online survey of my clients from 2007. This is always an interesting thing to do and invariably I learn something. The response is always amazing 40% of the people that I invited to take part in the survey did so. Almost three quarters of them in the first 24 hours.
Here are the results 60% of these clients had been striper fishing, 15% freshwater fishing and 8% had been on a canoe trip last summer. The remainder attended a guide seminar, purchased something online from the store, or bird hunted with me at Libby camps.
20% of these clients found Maine Outdoors online, 20% were referred from the place they were staying and an amazing 30% were referred by a friend. Most of the remainder were repeat clients. 96% were highly satisfied with their experience. Maine outdoors was rated well above average in the customer service experience; being on time; professionalism and quality of service. I received a nearly perfect score for understanding customers’ needs.
56% rated Maine Outdoors much higher when compared to similar services. 75% are very likely to go on another trip with Maine Outdoors and over half of these people have recommended Maine outdoors to someone else at least one time.
Respondents were more likely to be male than female by a ratio of 2 to1 in the age range is fairly evenly distributed between 25 and 65 or older with the highest number being between 45 and 54 years old. There were also a number of very nice comments some of which I've already put on the webpage. Surprisingly this time there were no negative comments or suggestions for areas of improvement which in the past I've always found quite valuable.
Thank you to everyone that took part it was a pleasure spending time with you in 2007 and I look forward to seeing you your family and friends in 2008.
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