How to measure customer service?
As I mentioned in an earlier post, I am helping with the Maine SkillsUSA competition in Outdoor Leadership. Part of that involves reviewing the skills we assess. Some of them are straightforward—navigation, first aid, and responding to emergencies. But one area that quickly becomes a challenge is measuring basic customer service skills.

Punxsutawney Phil saw his shadow, so it looks like we've got about six more weeks of winter. Here in Maine, that usually means we're looking at mid-March for the unofficial end of winter, and ice-out sometime in early April. For me, that's about two months until I can get the boat back in the water and start guiding open water fishing trips – I can't wait!